More insight.
More life.

Terms of Use · version 1.0 · effective 2026-09-14.

VitaPing ONE is provided by VitaPing Ltd (registered as VITAPING LTD, a private limited company registered in England and Wales, company number 17205180), 23 De Morgan Road, London SW6 2RP, United Kingdom. Contact us at info@vitaping.uk or +44 7346 785424.

VitaPing ONE supports personal awareness of everyday activity, rest, recovery and wellbeing. Its wellness information and AI explanations are not a diagnosis, treatment plan or substitute for professional medical advice. Do not use wellness outputs to change medication or delay seeking care.

Readings, estimates and scores can be incomplete or inaccurate. Fit, movement, skin contact, device condition and missing data can affect results. A reassuring score does not confirm that you are well, and an unusual result does not establish a medical condition. Use appropriate clinical measurements for medical decisions.

VitaAI generates explanations using available information. It can misunderstand context or produce incorrect or incomplete answers. It is not a clinician or an emergency service. Do not delay seeking professional advice because of an AI response.

Band SOS messages are relayed through a compatible connected phone. Alerts depend on power, Bluetooth, permissions, connectivity, our services and the recipient’s availability. Fall detection can miss events or trigger incorrectly; delivery and response are not guaranteed. The service alerts your chosen contacts and is not an emergency dispatch service. In an emergency, contact local emergency services directly.

Keep your sign-in details secure and your contact and device information accurate. Creating or managing another person’s profile requires their permission or another valid legal authority. Do not impersonate others, gain unauthorised access or upload information you have no right to use.

Our Privacy Notice explains what data we use, why, where it goes and your rights. Accepting these Terms is not consent to every use of your health information: AI, backup, sharing and alerts each have their own choice. Revoking a permission stops future use; it cannot recall copies another person has already lawfully received.

No purchases are made inside the app. Where a band or a plan is sold, the order shows the seller, currency, total price, delivery terms, what is included and any recurring charge, renewal and cancellation conditions before you commit. Mandatory consumer rights are unaffected.

In Community, do not post unlawful, threatening, abusive or privacy-infringing content, or encourage dangerous conduct. Share only content you have the right to share. Posts are user contributions, not personalised professional advice. You keep ownership of your content and permit us to store and display it only to operate the community.

We may make proportionate changes for security, legal requirements, maintenance or improvement, and will explain material changes with any notice, cancellation or refund rights the law requires. We may restrict access where reasonably necessary to address unlawful use, serious misuse or security risks, and will explain how to challenge that where lawful and practicable.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded or limited. Nothing removes your mandatory consumer or data-protection rights. Any choice of law or dispute process preserves the protections and court rights available to you; you may also contact the relevant regulator.

Privacy Notice · version 1.0 · effective 2026-09-14.

VitaPing Ltd (company number 17205180), 23 De Morgan Road, London SW6 2RP, United Kingdom, is responsible for the personal data described here. For privacy questions or to use your rights, contact info@vitaping.uk.

Account and security: your email address, password hash and session records are used to provide and secure your account. They stay on VitaPing’s own servers and are removed when you delete the account.

Band readings and insights: readings from your band, the values you enter and the scores and patterns derived from them are stored on your phone. They reach our servers only through the features you switch on: backup, sharing and AI explanations. Derived scores can also be personal information.

AI explanations and conversations: with your separate choice, selected readings, meals, goals, reflections, photographs you submit for analysis and your questions are sent through our servers to OpenAI in the United States. Responses are cached briefly on our servers to avoid repeat processing. OpenAI does not train its models on this information.

Optional backup: with your choice, your profile, readings, meals, plans and conversations are stored encrypted on VitaPing’s own servers so you can restore them. Backup copies remain while your account exists and are removed when the account is deleted. Personal health information is never placed in iCloud by ONE.

Family sharing and SOS: with your choice, the people you invite receive the readings and attention flags you select, and your nominated contacts receive SOS and fall alerts by notification, SMS or automated call. Alert events are kept while your account exists so that what was sent can be shown to you.

Apple Health: with your permission, ONE reads the categories you allow and, if you switch it on, writes heart rate, oxygen, temperature and breathing rate back. The band’s glucose estimate is never written to Apple Health.

Community: posts and replies are visible to the audience you choose. Reports and moderation records are kept to run the community safely.

Support and diagnostics: crash reports and error messages contain no health readings, AI prompts, email addresses or tokens. Optional marketing does not exist in the app; no health data or score is used for advertising.

Consent and choices: where we rely on your consent, withdraw it in Privacy & Your Data or by contacting us. Withdrawal does not affect earlier lawful processing. Declining an optional feature never enables another. Withdrawing a permission a feature needs stops that feature, and we say so when you choose.

International processing: AI explanations involve processing by OpenAI in the United States under our agreement with them. We do not treat agreement to the Terms as permission for unrestricted international use.

Retention and rights: account data for the life of the account; readings on your phone until you delete them; backup copies until account deletion; alert events while the account exists; community content until you remove it or delete the account. Depending on your law you may access, correct, delete, restrict, object to or move your data, and complain to your data-protection authority. Use the in-app controls first: export and deletion are in Privacy & Your Data.

Automated analysis: personal baselines, the Insight score and attention flags are calculated on your phone by rules that compare you with your own history. They do not decide anything about you and can be checked against the readings listed beside each result. AI explanations narrate that evidence and can be turned off.

Children and other people: ONE is for adults managing their own health. Information about invited family members comes from the person who invited them; each invitation says what will be shared. An account holder cannot consent on behalf of another adult.

Updates: material changes are identified in the app and, where a new purpose or recipient is involved, a fresh choice is requested before that processing starts. Earlier versions are available on request.

Optical and derived measurements are affected by signal quality and individual circumstances. A blood-pressure estimate is not interchangeable with a clinically validated cuff reading simply because it has been personalised using one cuff measurement. Skin temperature and an estimated body temperature are different outputs. Sleep stages, stress, recovery and body-composition outputs are estimates, not diagnoses. A single-lead ECG does not rule out all heart conditions. Use appropriate professional testing for medical decisions.

The band produces an optical estimate. It is not a substitute for a laboratory test, blood-glucose meter or continuous glucose monitor. Its ability to reflect your blood-glucose level or changes in it has not been established for medical use. Do not use the estimate for diabetes decisions, medication or insulin dosing, or to decide whether you need urgent help. Follow your clinician’s monitoring instructions and seek medical help when needed, regardless of what the app displays.

Insight summarises the available information; missing or low-quality data may limit what can be concluded. Comparisons with your history are not a clinical assessment. AI-generated explanations can contain errors even when they refer to real readings. Check important information and seek professional advice when appropriate.

Lab results: a photographed report is read by the AI provider for the printed values only. Each value is positioned against the printed reference range, or a general adult range when none is printed, and read beside your band signals for context. Reference ranges describe a population; your clinician interprets your result.

Sends alerts through your connected phone to chosen contacts — not emergency services. Detection, delivery and response are not guaranteed. Review SOS requirements before enabling.

Requirements: an iPhone with iOS 17 or later, Bluetooth on, ONE allowed to send notifications and run in the background, a connected VitaBand, a mobile network or Wi-Fi connection, and a verified contact number for automatic SMS and calls.

What the app shows: ONE records what our server accepted and any acknowledgement a contact makes in ONE. It never shows an alert as read or acted on unless the contact responded.

Check it works: contact verification sends a message to your nominated number during setup; ask that person to confirm it arrived, and repeat after changing phones, numbers or contacts.

ONE does not call emergency services and does not track your location for SOS.

There are no purchases, subscriptions or in-app payments in VitaPing ONE today. If a band or plan is sold, the order page shows the seller, currency, total price, delivery, what is included and any recurring charge, renewal and cancellation conditions before you commit, and the applicable withdrawal, refund and warranty rights for your country.

Statutory rights are never reduced by a commercial warranty. Deleting the app does not itself cancel any future subscription; the order will name the cancellation method.

Compatibility: VitaPing ONE runs on iPhone with iOS 17 or later. The band pairs over Bluetooth and needs to be charged and worn on the wrist for readings.

The band’s printed instructions, safe-wearing and charging guidance, conformity information and the manufacturer’s details are supplied with the band and take precedence over any summary here.

Security: sessions are tied to your account and can be reviewed and revoked in Account. Personal data is encrypted at rest on our servers. Report a security concern to info@vitaping.uk.

Account deletion is available in Privacy & Your Data and removes account records, backup copies, shared access and community content; retained exceptions are listed there before you confirm.

Respect other people’s safety and privacy. Do not post unlawful content, threats, harassment, private information without authority or instructions encouraging dangerous conduct.

Report a post or account from its menu in Community, and block an account from the same menu. Reports are reviewed by VitaPing Ltd; decisions can be challenged by replying to the moderation notice. For urgent danger, contact local emergency services rather than waiting for a community response.

VitaPing ONE is currently offered in the United Kingdom. The app is available in English, Arabic and Persian; the language you choose does not change which country’s rules apply to you.

Contact: info@vitaping.uk for the United Kingdom and contact@vitaping.ae for the United Arab Emirates and the Gulf. Telephone for both: +44 7346 785424. Partnerships: behjoy@vitaping.uk.

Other markets are added only when their regional information — seller, data-protection arrangements, health-data permissions and sales terms — has been completed and confirmed for that country.